At Liangxi District Black Dog Consulting Department, we want you to be completely satisfied with your purchase. If you are not satisfied with your item, we offer a simple and straightforward returns process.

1. Return Period

You have 14 days from the date you receive your order to request a return. After this period, unfortunately, we will not be able to offer a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

• It must be unused, unworn, and in the same condition as when you received it.
• The item must be in its original packaging.
• For hygiene reasons, certain items (such as bags that have been used) may not be eligible for return unless defective.

3. How to Return an Item

To return an item, please follow these steps:

1. Contact our customer service team at [email protected] to initiate the return process.
2. Provide your order number and the reason for your return.
3. Once approved, we will provide you with the return instructions.

4. Refunds

Once we receive your returned item and it meets our return conditions, we will process your refund. Refunds will be credited to the original payment method. Please note that it may take a few business days for the refund to appear in your account depending on your payment provider.

5. Return Shipping

You are responsible for the cost of return shipping, unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We will offer a full refund or exchange for damaged or defective products.

7. Non-returnable Items

Certain items, including personalized or custom-made bags, are not eligible for return unless they are defective.

8. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

9. Final Sale Items

Items marked as “Final Sale” or discounted items are not eligible for returns or refunds.

10. Contact Us

If you have any questions or need further assistance with your return, feel free to contact us at [email protected]. We are happy to help!